The NRPP is serious about compliance with required standards of practice and the NRPP Code of Ethics for NRPP Credentialed Professionals.
- Complaints against NRPP certificants may be submitted in writing by any individual or entity, including a homeowner, State Radon Office or a certifying, code, health, environmental or licensing agency (public or private). Verbal complaints will not be processed.
- NRPP will not review contractual disputes. If the infraction clearly involves contractual issues rather than a violation of protocols or NRPP policies, citizens are advised to seek legal remedies on a local basis.
- To remain in compliance with national and state laws relating to competitive practices in the marketplace, the NRPP will not process complaints relating to contractual agreements, pricing or market activities.
Once you have completed the form, forward it to the Compliance Office for review and processing at Compliance@NRPP.info
The Compliance Office will consider grievances received compared with required standards of practice and the NRPP Code of Ethics for NRPP Credentialed Professionals.
In all cases, it is NRPP’s intent to resolve issues through clear and concise exchange of information and discussion. It is hoped that this process allows the certified individual or facility to resolve the dispute and to learn from any infraction. Based on the severity of the Compliance Office findings, disciplinary actions may include, but are not limited to: suspension, revocation and restitution of listings or credentials and sanctions such as additional education requirements and required quality assurance plans with audits for quality.
If you have any questions, feel free to contact the Compliance Office at: Compliance@NRPP.info