Complaints Against NRPP-certified Professionals
Complaints against certified professionals are for instances in which the certified professionals’ work is not in compliance with the ANSI/AARST Standards or whose behavior is not in agreement with the NRPP Code of Ethic/Certification Terms Agreement.
Formal complaints are those submitted to the Compliance Office on a completed Complaint Form and accompanied by evidence to support the complainant’s claim. Evidence may include, but is not limited to photos, communications such as copies of texts or emails, contracts, and test results. The Compliance Office will not consider complaints received through other means.
Complaints can be submitted by an aggrieved party (e.g. person who owns the property), a contractor (certified or not), a State Radon Office, or a certifying, code, health, environmental or licensing agency (public or private).
Contractors may assist an aggrieved party in compiling evidence and submitting a complaint against a certified professional or may independently submit a complaint directly to NRPP. Contractors do not need to be certified to submit a complaint against a certified contractor.
If a certificant’s state license is revoked, the state radon office may work with the NRPP Compliance Office to file a complaint against that individual.
The NRPP handles contractual complaints when they pertain to compliance with national standards or fulfilling the terms of the contract, including guarantees and warranties. Contractual issues that are beyond the scope of the complaints process include complaints about pricing, timelines, competitive practices, and market activities. Complainants are advised to seek legal remedies on a local basis for these issues.
The policy for filing a complaint against an NRPP-certified professional and NRPP’s procedure for handling these complaints, including timelines, can be downloaded here.
Complaints Against NRPP and its Certification Programs
Complaints against certification activities are for instances in which individuals believe NRPP is not in compliance with its own policies or with the requirements of ISO/IEC 17024, that policies have been unfairly applied, or that certification decisions are unjust or inaccurate.
This category includes complaints against NRPP’s policies, certification requirements, certification decisions, and complaints about anyone involved in any part of the certification process such as course trainers, examinees, exam proctors, and NRPP employees and volunteers.
Disputes and grievances are considered informal complaints and are not governed by this policy or processed according to this procedure. NRPP staff are encouraged to resolve disputes and grievances as they occur and are empowered to do so. The complainant is encouraged to file a formal complaint if the issue cannot be resolved to the complainant’s satisfaction or when an acceptable resolution cannot be reached by informal means. To be considered a formal complaint, complete and submit a Complaint Form.
The policy for filing a complaint against NRPP or its certification programs and NRPP’s procedure for handling these complaints, including timelines, can be downloaded here.
Appeals
Examinees, candidates and certified professionals (certificants) may file an appeal against any decision that adversely affects their certification. Decisions that may be appealed include, but are not limited to:
Reconsideration of Eligibility Decision. Candidates whose initial course is rejected or who are denied certification for any reason may file an appeal to request a reconsideration of the denial decision.
Reconsideration of Recertification Decision. Individuals whose recertification requirements are rejected or who are denied recertification for any reason may file an appeal to request a reconsideration of the denial decision.
Reconsideration of Disciplinary Decision. Certificants and examinees may file an appeal if they disagree with discipline administered as a result of a conduct or compliance issue.
Reconsideration of Other Adverse Certification Decision. Examinees, candidates and certificants may file an appeal against any other decision that adversely affects their certification, such as denial of a testing accommodation.
Appellants must submit a completed Appeal Form within 30 days of the decision they are appealing. Failure to submit an appeal within thirty calendar days shall be deemed a waiver of the individual’s right to protest the charges. All appeals are handled by NRPP’s Certification Management Committee
The policy for filing an appeal and NRPP’s procedure for handling appeals, including timelines, can be downloaded here.